Privacy Policy

BIG O Flooring respects your privacy. This policy explains what information we may collect when you request our digital brochure, submit a project inquiry, request a quote, contact us through a form, or otherwise visit or interact with our website — and how that information may be used and protected.

We may collect two general categories of information:

Information you voluntarily provide. When you request the digital brochure, submit a project inquiry or quote request, contact us through a form, or otherwise communicate with us, you may choose to provide:

• First name and last name
• Email address
• Phone number, when voluntarily provided
• Company or organization name
• Project information and project location
• Messages or other information submitted through inquiry forms

Our brochure request form primarily asks for your first name, email address, and optional company or organization information. Phone numbers are not required to download the brochure; they may be collected through separate inquiry or quote forms when you choose to provide them.

Information collected automatically. Like most websites, we may automatically collect certain website usage information through normal website and analytics technologies, including device type, browser type, IP address, and analytics information about how the website is accessed and used, where applicable.

Information we collect may be used to:

• Deliver requested digital brochures or resources
• Respond to inquiries
• Provide requested estimates or quote information
• Communicate about a submitted project
• Provide customer service
• Operate and improve the website
• Understand website usage
• Maintain business records
• Prevent misuse or fraud
• Send marketing communications only where legally permitted and, where applicable, when you have provided consent

When you submit the brochure request form, we may use the email address you supply to deliver the requested brochure and related information necessary to fulfill that request.

If a separate, optional marketing consent checkbox is presented on the form, checking that box may allow us to send you occasional marketing or promotional emails. Access to the brochure is not conditioned on agreeing to receive optional marketing communications unless explicitly stated otherwise at the point of collection.

If you request a resource, submit an inquiry, or ask for a quote, you may receive transactional or requested communications related to that resource, inquiry, quote, or project you initiated.

Where we send marketing emails, those messages will include an option to unsubscribe where required. You may stop receiving marketing emails at any time by using the unsubscribe link included in those messages.

Submitting the email brochure request form does not enroll you in text-message (SMS) marketing. If BIG O Flooring offers text-message communication through another form, your consent to receive text messages will be requested separately where required.

Consent to receive text messages is not a condition of purchasing any goods or services.

We may rely on trusted third-party service providers to help operate our business and website, including services such as website hosting, customer relationship management, email delivery, form processing, analytics, communications, and website functionality.

These providers may process information only as needed to provide their services on behalf of BIG O Flooring or as otherwise permitted by law.

BIG O Flooring does not sell personal information.

BIG O Flooring does not sell or rent personal information for money.

We may share information with service providers, contractors, professional advisors, or government and legal authorities when reasonably necessary to operate our business, provide requested services, comply with law, protect our rights, or prevent fraud.

Our website may use cookies or similar technologies for essential website functionality, analytics, performance, security, and to improve the user experience. You can typically adjust your browser settings to control or block cookies, though doing so may affect how parts of the website function.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We may retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, or enforce our agreements.

You may:

• Unsubscribe from marketing emails using the unsubscribe link in those messages
• Decline optional marketing consent when presented
• Request that we update or correct certain information you have provided
• Contact us with privacy-related questions or requests

Because BIG O Flooring operates in California, California residents may have certain privacy rights under applicable California law, depending on the circumstances and the applicability of those laws.

California residents may contact BIG O Flooring to ask questions or submit applicable privacy requests using the contact information in the "Contact Us" section below.

This website and our commercial flooring services are not directed toward children under 13, and BIG O Flooring does not knowingly seek personal information from children under 13 through this website. If you believe a child has provided us personal information, please contact us so we can address it.

Our website may contain links to third-party websites, such as our main company website or form platforms. BIG O Flooring is not responsible for the privacy practices of those independent websites, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Revisions will be reflected by the "Last Updated" date at the top of this page. Continued use of the website after an update constitutes acknowledgment of the revised policy.

If you have questions about this Privacy Policy or wish to submit a privacy-related request, you can reach us at:

• Phone: (909) 728-9512
• Business mailing address: [BUSINESS MAILING ADDRESS]
• Privacy contact email: [PRIVACY CONTACT EMAIL]